Managing Tickets in credit


1. We have loaded all the SQ canceled flights

2. Then ran a report of all international departures from NZ from 25 March to 30 June

showing Carrier, Flight No and Date then imported this into the Canceled flights table

3. Then I ran a report of all ticket numbers that had canceled flights not refunded or exchanged

flown Jan 2020 - Mar 2021

These we assume will be suspended

4. I imported that list of tickets and set them to suspended (so Held in Credit if not refunded or exchanged)

5. A simple Pivot report shows

- Flown revenue by airline

- allows you to include or exclude tickets in credit

- Value of tickets in credit expiring by date.

This is of course only an approximation of your real situation but is better than nothing.

Manual for Managing Tickets in Credit