This is very similar to airlines issuing refunds directly. AIRConnect marks these tickets as exchanged for a credit voucher and of course these tickets get excluded from performance and contract reports and dashboards. This is common for those airline operating a travel card and new virtual cards are issued in a specific range so that we can track future sales made using these virtual credits.
Some airlines are refunding passengers directly and these refunds are not processed through the BSP. We have added the functionality to import a list of tickets, supplied by the airline, so that AIRConnect marks these tickets as refunded directly and then excludes them from contract performance reports and dashboards.
We have added extra fields at both Ticket-level and Itinerary-level to identify tickets held in credit and credit expiry date. The 'held in credit' flag automatically drops when a refund or exchange ticket is issued. You can also import canceled flights and report 'Flight cancelled' at itinerary-level pivot.
How will NDC affect reporting
AIRConnect is ready for the BSPLink change in SFTP protocols
Dual Inventory Fares add complexity to proration.
Europe Privacy regulations impact Airline databases. Credit Card numbers must be masked and underlying credit card data must be encrypted
IATA have announced DISH 23 which will be introduced in 2019. Most of the work has been completed already and we are just waiting for IATA to start providing some test HOT files.
